Terms & Conditions

TERMS & CONDITIONS

General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with MIKL VOF, hereinafter referred to as “MIKL”, “us” or ”we”, at the MIKL website, mobile website or via telephone (jointly referred to as ”miklofficial.com”).

By using miklofficial.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons 18 years or older, who are not under guardianship, and are not acting in a capacity of a company, with a residential address in the Netherlands, Belgium of Germany can place an order. If you pay with iDeal you can place an order from 16 years.

The inclusion of any products or services on miklofficial.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on miklofficial.com at the time you place your order.

MIKL wants to provide the best possible online experience. To make this possible we need to ensure that our services run like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the miklofficial.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

Prices and delivery charges

The prices displayed at miklofficial.com include the statutory Value Added Tax.

The price for delivery in the Netherlands is €4,95. No delivery charges on orders in the Netherlands over €75.

Delivery in Belgium and Germany is €9,95.

Ordering/conclusion of contract

The ordering options available to you are via miklofficial.com. Please visit our FAQ for further information.

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, a MIKL representative will contact you to settle the refund.

Delivery

MIKL exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to an address in the Netherlands, Belgium or Germany.

MIKL endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 1 to 3 business days following confirmation of an order, unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details.

You will find the full delivery policy at miklofficial.com.

If your order does not arrive by the scheduled date, please contact info@miklofficial.com.

Withdrawal of Order

You may cancel or return your order from the date you place the order until 14 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund

If you wish to cancel or return your order, please provide us with notice in writing either by post, preferably by using the pre-printed return form in your parcel or by contacting info@miklofficial.com; and return the item(s) to us as set out in the Returns section below within the 14-day period set forth in section Withdrawal of Order above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.

If the item you have received is defective, please notify MIKL promptly and return the item in accordance with the Returns section below. MIKL will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.

Returns

MIKL guarantees a full refund of the returned items in accordance with the Withdrawal of Order section, provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

All our parcels contain a pre-printed return form for you to use if you decide to return any items. Please read the instructions on the return form carefully.

The costs of returns are the buyer’s responsibility.

Items may be returned to

MIKL
Ossenweiderhof 47
8043 ER Zwolle

Payment methods

You can pay for your goods in four ways as set out below.

Payment before delivery

iDeal

During the ordering process you will be redirected to your bank to complete the payment. You have the possibility to pay with iDeal if you make use of online banking. The payment will be credited from your account immediately.

PayPal

When paying by PayPal, MIKL reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. MIKL reserves the right to deny any purchase.

Credit Card or Debit Card

You can enter your payment details at the time you place your order using a valid credit or debit card. The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. MIKL reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

Apple Pay

An easy, secure, and private way to pay on the web via your iPhone.

MIKL Giftcard

You can pay the complete amount or a part of the amount of your order with the MIKL Giftcard.

Our Liability

Nothing in these Terms shall exclude or limit MIKL’s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

MIKL accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

MIKL is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on miklofficial.com shall be limited to the total price of your order.

If you have a problem with a product that you have purchased from MIKL online, and were not able to settle the complaint with MIKL, then you can submit your complaint to the EU’s online dispute resolution platform (the “ODR platform”).

The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single-entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. The ODR platform is available here: http://ec.europa.eu/odr.

Colours and measurements

We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

An item’s measurements given on miklofficial.com are only approximate values to give you a better understanding of the model or fit of that specific item, and not a definite guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in its production.

Guarantee

If there are defects in the goods you have purchased, MIKL abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

Assignment

MIKL reserves the right to assign or pledge to third parties any claim(s) for payment including any payment instalments which have arisen in connection with the delivery of goods.

Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

Ownership of rights

All intellectual property rights, such as trademarks and copyrights at miklofficial.com remain with MIKL Official and its subsidiaries or licensors. Any use of miklofficial.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of MIKL.

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