Frequently Asked Questions
We do our best to ship your order within the given estimated delivery time. However, small mistakes can happen and several factors may cause a small delay. No worries, we will assist you when needed.
During the week it’s 1-3 business days. Of course we will try to get your order to you ASAP. We don’t deliver on Sundays.
Shipping in the Netherlands costs €4.95. Free shipping on orders in the Netherlands over €75.
Shipping in Belgium and Germany costs €9.95.
We ship in the Netherlands, Belgium and Germany.
Unfortunately this is not possible. Are you doubting about your size? We suggest that you either contact us or that you place an order with several sizes. If you need a different size, please place a new order via our website for the correct size.
We expect to process your return shipment within 5 business days of arrival in our warehouse. Once we have received your return shipment, you will be notified via email. Within 5 business days you will receive your money back. Please be ware that we are only able to refund the same way as paid.
You can return your order to us within 14 business days after receiving your order.
Please send an email with ‘return + your order number’ to email@example.com, fill in the entire preprinted return form you received in your package and send it back to us together with the item(s) you wish to return.
8011 KM Zwolle
We do our best do display all our products in their true colors. However sometimes this can be slightly different.
Have doubts? Please get in touch with us via email and we will do our best to provide the best advice.
This is of course very inconvenient. Please get in touch us via email and we will do our best to ship the right product, if we still have it in stock.
We advice to get in touch with us via email! We understand that this is very inconvenient and we will do the best we can to ship the missing article if we have it in stock.
Our apologies! Please get in touch with us within 24 hours after receiving your order via firstname.lastname@example.org.
Please send us some pictures of the issue and your order number. We will do our best to send a replacement if we have it in stock.
Either way, we will find a suitable solution.
Send an email from the email address you are using in the system to our customer service. Please indicate that you want to be deleted and we will delete any data related to you.
For us, security is the most important thing. Through rigorous security checks, secure data storage, staff screening and compliance with every regulation at our payment providers, we can guarantee security, stability and reliability.
Unfortunately, we cannot always prevent e-mails from ending up in the spam box. Always check first if the mail you are missing is in there. If not, you can always contact us by mail.
After your order has been placed, it can no longer be changed.
If you contact MIKL quickly, your order may still be canceled.
If you are lucky, your package is not yet in the mail and we can change the address at our carrier. We will do our best to help you but if the package has already been shipped we probably won’t be able to do anything.